Delivery Information

Delivery Information

We send orders worldwide with tracking numbers.

•Shipping Details

Shipping information, including address, postal code, and contact number, must be confirmed before delivery. Before payment, please ensure your address is correct and matches the address you would like us to send to.

•Shipping service for reference

Generally, we provide if the order weight is heavier than 4Kg express shipping services like DHL/FedEx/UPS/TNT if the order weight is heavier than 4Kg air mail services like USPS, Royal Mail, Swiss Post, Canada Post, PostNL, La Poste, China Post, Poste Italiane S.p.A., Correos de España, CTT – Correios de Portugal, S.A., Österreichische Post, Poczta Polska, Azərpoçt, Ukrposhta, Saudi Post, Emirates Post, Qatar Post. Freight can be prepaid or freight collect. For freight prepaid, the shipping cost will be figured out manually according to the order’s weight, the courier, and the shipping address. For freight collection, a valid DHL/FedEx/UPS/TNT account is needed for shipping; in this case, the shipping costs will be billed to the account.

*We stopped shipping with EVRI due to customer complaints.

*We have stopped providing service for the Russian Federation and Belarus due to the invasion of Ukraine.

*SF Express has stopped US delivery; US product shipments are only handled by China Post; estimated delivery time is 18-25 working days.

•Working Days

Our customer support is available. Monday through Friday: 09:00 to 18:00 GMT+3; Saturday: 9:00 to 17:00 GMT+3; Sunday: Closed.

Duties & Taxes

For international orders, all additional local taxes, duties, GST, tariffs, and fees should be the customer's (receiver's) responsibility. Due to the complexity of international shipping, we are not able to provide any estimate or quote for these amounts, so please contact the local customs station with any problems or questions. Regarding the declared value of the package, we're happy to follow your wish; just feel free to contact us.

*We are declaring the full value for each shipment. If an item is lost, we can refund the declared value.

*If purchasing is made by a commercial company or if you need a full declaration of the cost of the item(s), please remark while ordering the product. If the shipment is damaged or lost, we will refund the declared amount for the item and the shipping fee.

•Delivery Time

No doubt that we do our best to provide you with the most reliable, affordable shipping service. But sometimes international delivery is highly dependent on the Courier Company and local customs. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.

Tips:

For other countries not mentioned, we are negotiating routes with shipping companies.

EU Zone EORI Area: Airmail service is available for parcels; each box within 2KG only, and all taxes are prepaid (no limit on box count).

DHL usually takes about 3-8 working days; Better for Europe and Asian countries.

FedEx usually takes about 4-8 working days; Better for Europe and Asian countries.

UPS usually takes about 3-7 working days.

EMS usually takes about 8-15 working days, which may be different from country to country. Better for Russia, South Korea, Japan, and so on.

SF EXPRESS usually takes about 2-5 working days for Hong Kong, Macao, R.O.C., Taiwan, USA, and Canada takes about 8 to 12 working days.

Aramex usually takes about 4-10 working days. Better for Middle East countries.

China Post E-packet usually takes about 7-15 working days or more, which is available for the EU-EORI Zone.

China Post air mail usually takes about 8-15 working days, but for most South American countries, it may take 15-20 working days.